One of the big problems that has dragged Nintendo since the launch of the Nintendo Switch in 2017 is the persistent bug of the drift in the Joy-Con. The two controls to play the console may suffer a problem that has spread to many territories and has occupied the repair service of the Japanese company for a long time.
Now, as Nintendo itself collects on its support page, “consumers who have purchased the corresponding product within the European Economic Area, the United Kingdom or Switzerland are offered the free repair at an official Nintendo repair center of the control sticks due to the responsiveness problem.” Also, the good news doesn’t end there.
This measure “applies even if the responsiveness issue is caused by wear and tear on the product, and even if the 36-month manufacturer’s warranty provided by Nintendo has already expired.” That is, the old Joy-Con that we could give up for lost have a second chance to revive. On the other hand, Nintendo Switch Lite also benefits from this decision and you can start the procedures for the repair process now.
However, Nintendo clarifies four points under which will not repair for free the controllers and are as follows:
- This problem was caused by accessories or other items that were intended to be used with the controller, but were not made by or for Nintendo (whether or not they were included with the controller at the time of purchase).
- The controller has been used for commercial or rental purposes.
- The problem has been caused by accidental damage, own negligence or that of a third party, unreasonable use, modification, use with products not supplied, licensed or authorized by Nintendo for use with the controller.
- The controller has been opened, modified, or repaired by a person or company other than Nintendo or its authorized representatives (unless there is no clear correlation between the opening, modification, or repair and the controller joystick responsiveness issue). Joy-Con controller), or if the serial number of the controller has been altered, modified or removed.
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